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Certified Customer Service Specialist, Certificate CC81

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. At this program's conclusion, participants should be able to:

  • Articulate what their organization expects from customer service providers.
  • Understand how an individual's behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem solver.
  • Communicate assertively and effectively.
  • Make customer service a team approach.

Curriculum Outline

First Semester

SEMN 1000First Semester Seminar

0
MKTG 1161Service Industry Bus Environ

2
MKTG 1162Customer Contact Skills

4
MKTG 1163Computer Skills for Cust Ser

2
MKTG 1164Business skills for the Cust

2
MKTG 1165Personal Effec in Cus Serv

1

Total Credit Hours: 11