MGMT 2205 Service Sector Management

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.

Credits

3

Prerequisite

ENG 191 grade of C or higher or ENG 1101 grade of C or higher or ENG 1101 grade of TR or higher or ENGL 1101 grade of C or higher or ENGL 1101 grade of TR or higher or ENG 1010 grade of D or higher or ENGL 1010 grade of D or higher