MGMT 2205 Service Sector Management
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
Prerequisite
ENG 191 grade of D or higher or ENG 1101 grade of D or higher or ENG 1101 grade of TR or higher or
ENGL 1101 grade of D or higher or
ENGL 1101 grade of TR or higher or ENG 1010 grade of D or higher or
ENGL 1010 grade of D or higher