Certified Customer Service Specialist, Certificate CC81

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. At this program's conclusion, participants should be able to:

  • Articulate what their organization expects from customer service providers.
  • Understand how an individual's behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem solver.
  • Communicate assertively and effectively.
  • Make customer service a team approach.

Curriculum Outline

First Semester

SEMN 1000First Semester Seminar


MKTG 1161Service Industry Bus Environ


MKTG 1162Customer Contact Skills


MKTG 1163Computer Skills for Cust Ser


MKTG 1164Business skills for the Cust


MKTG 1165Personal Effec in Cus Serv


Total Credit Hours: 11