Business and Customer Service Technology Certificate BA 21

CIP Code


The Business and Customer Service program is designed to introduce the student to the dynamics of providing exceptional customer service in a variety of customer service settings. The training includes an overview of the service industry, why service is important and the demand for skilled customer service representatives. Training also includes developing skills that help the learner: project the right image and develop interpersonal skills, build rapport, problem solve, address diversity, and work collaboratively. Learners also train on the Microsoft Window Environment and learn to produce documents in Microsoft Office applications.

Degree Requirements

First Semester

SEMN 1000First Semester Seminar


BCST 1000Interpersonal Development


BCST 1020Office Management


BCST 1010Survey of Technology


BCST 1030Advanced Office Management